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Exchange & Return & repair policy


Rpgshow.com specializes in Lace Wigs production. We devote ourselves in providing you premium quality wigs with reasonable price and knight service. In order to offer you secure online shopping circumstance; we are launching 'Free Exchange & Return' campaign from now. All rights to interpret are reserved by Rpgshow.com.

RPGSHOW delivers all lace wigs by UPS , FEDEX or DHL to US, Canada, Australia or most Western European courtiers free of charge. If you are from other countries and regions not mentioned above please contact our customer service for more information. Thank you.

Stock Orders Receiving Time:
Straight wigs: 4-5 working days
Wavy & curly wigs: 7 working days
Custom Orders Receiving Time:
Normal order: 40-45 working days ( 55-60 days )
Rush order: 30-35 working days ( 40-45 days )
(Please contact our customer service before you place rush order and extra charge will be paid for it)
When your wig has been shipped, a notification will be sent to the email address you provided.
The tracking number will be attached in the email.
Shipping Address Changed Time Frame:
stock orders: in 24 hours
custom orders: in 15 days
Notice: We can not deliver orders to P.O. Box or APO/FPO address.

Order cancellation and change policy

 

For stock orders

For custom orders

Order change policy

Free of charge The order can be freely changed within 36 hours after you placed the order.
All order information can be freely changed except that cap construction change is subject to $30 handling fee within 1 week.
30% handling fee will be charged for any change after 1 week when the unit is under processing.
Please note that once the order has been shipped out , it can no longer be changed.

Order cancellation policy

Free of charge The order can be freely cancelled within 36 hours after you placed the order.
15% handling fee will be deducted off the total for the cancellation within 1 week after the unit is in processing.
30% handling fee will be deducted off the total for the cancellation after 1 week when the unit is in processing.
Please note that once the order has been shipped out , it can no longer be cancelled.

To ensure all our customers are satisfied with their purchase, RPGSHOW now offers free returns and exchange. We are aware of the difficulty of purchasing a Lace Wig online without the opportunity of experiencing it first hand, so we offer a one-time free return and exchange.

  • Please be advised that you must contact us prior to sending your unit back as our return address is different from the address we ship our wigs from.
  • Please note that any unauthorized return without contacting us will be denied at our warehouse facility.
Please take the time to read the full details below of how returns and exchange are processed. Rpgshow.com reserves the right to refuse service that would void the return policy.

 

May I exchange/ return/ repair my order?

How can I exchange/ return/ repair my wig?

Exchange policy

We are more than happy to accommodate exchanges of the wigs that have NOT been cut, tampered and altered. Since Human hair wigs are a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW used items to be returned for the safety of all of our clients. ou must fill in the return & exchange form below to request a return for exchange within 7 days after you received the package. No exchange are processed after 7 days.
After the return for exchange request has been authorized , ship the wigs and the exchange form back to the address we gave you . You are also responsible for the return shipping charge which is about $5-$7 for U.S. customer.
No exchange unit will be processed unless you offered us the receipt or the tracking # of the return.
  • Please allow 5-7 business days to process your return and exchange.
  • 15% restocking fee will be applied to the second-time exchange process .
  • Clearance wig is not eligible for return or exchange .

Return policy

We are more than happy to accommodate returns of the wigs that have NOT been cut, tampered and altered. Since Human hair wigs are a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW used items to be returned for the safety of all of our clients. You must fill in the return & exchange form below to request a return for exchange within 7 days after you received the package. No return are processed after 7 days .
After the return for refund request has been authorized , ship the wigs and the exchange form back to the address we gave you . You are also responsible for the return shipping charge which is about $10 for U.S. customer.
No refund will be processed unless you offered us the receipt or the tracking # of the return.
  • Please allow 2-3 business days to process the refund.
  • Clearance wig is not eligible for return or exchange.

Repair policy

Our customers can enjoy one time of wig repairing services which worths $40-$100 within after-sale three months for free. If more than three months, new or VIP customers may click Repair Services to choose complex repair services. Contact elaine1579@gmail.com first if you have any questions. Please contact our customer service before returning wigs because we need to make sure whether it can be repaired. And get the repair return address
After confirming your repair request, you can send the wig back.
The repair time is 30-36 business days
You are also responsible for the return shipping charge which is about $5-$7 for U.S. customer.
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