CUSTOMER PHOTO & REVIEWS
Regarding the heating cap, WE LOVE IT! My Daughter, Granddaughter, and myself have all used it twice, last Sunday and the Sunday before last. My hair felt like cotton when I was finished. My Granddaughter said her curls were very defined, and my Daughter said her hair color looked revitalized and brighter!
I’ve used the Thermal Wig case twice after washing my wigs. I condition the wig and place in a Ziploc bag and place it in the Thermal case for 15 minutes. I have been very pleased with the results. Thank you.
The wig that I used was my laidbytima002 which I purchased in May 12th, 2000. I have worn the wig every day since May and I have only washed it a couple of times, so it definitely needed a good treatment. "
I am extremely satisfied with the result. I would suggest that the cover of the unit not be completely removable. It was a little tricky to get the cover to zip completely. If the cover is attached I think it will zip and close easier.
I try to maintain them at least once a month depending on how often I am using them.
I would like to see moisture to the hair, luster, less shedding, and easy to style. I want the hair to look like I just came from the salon. Your wigs are of high quality and when you pay a lot of money for your wigs, it is worth the investment to take care of them so that they last a long time.
Compared to what I‘ve used before, this works. I‘m hoping it‘ll last with it‘s shine and softness between washes. I think if I was able to use it before my wig was damaged due to high heat, color, sun, and hairspray, it would have stayed shiny and bouncy.
I use my wigs every day, I usually wash them once a week and deep condition them every 2 weeks when it becomes shedding, tangled, dry, brittle, dull or lost of bounciness.
This is wonderful, I am very satisfied with the simple fact that I can get such great results treating my wigs on my own at home.
I feel that a wig needs maintenance if it is not holding styling products properly or not flat ironing or curling properly with styling tools. I usually maintain my wigs once a month or even longer. Light trims and extra moistourizer. I would like to see this product bring luster and shine back into older wigs, a lot of the time I feel like that is what makes me steer away from them. They just need to be brought back to life.
|Country||Order Total||Shipping fee|
|US, UK, Australia, Canada, Germany, France||Order less $100||$15|
|Order over $100||free shipping|
|Others||Order less $100||$50|
|Order over $100||$30|
Import duties, taxes and charges are not included in the item price or shipping charges. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country; we have no control over such charges and cannot determine what they may be. Customs policies vary from country to country, so you should contact your local customs office for further information regarding any taxes or duties for which you would be liable.
Here is the time frame when you can receive your order:
|Type||Straight type||Wavy and curly type||All of them|
|Order received||1-2 working days||1-2 working days||1-2 days|
(hairstyle and coloring included)
|1-2 working days||3-5 working days||45-48 days for customizing
(expedite order:30 days)
|Delivery time||2-3 working days|
|Total||4-7 working days||7-10 working days||48-53 working days|
- All stock order information can be freely changed and cancelled within 24 hours;Once beyond that time,some handling fee will be charged.
- All custom order can change detail information and be cancelled freely within 48 hours once placing the custom order.
- A 10% handling fee will be deducted off the total for the change or cancellation of custom wigs after 48 hours.
The goal at RPGShow is creating high-quality full lace human wigs. We understand that sometimes a wig may not be suitable for a customer, or a mistake is made while ordering, which is why we provide a comprehensive and fair exchange and return policy.
Below are the details:
We are more than happy to accommodate exchanges and returns of lace wigs that have not been cut, tampered or altered. Since human hair wigs are a hygienic hair product. We take matters of hygiene and public safety seriously, due to this we do not allow used items to be returned for the safety of all of our clients.
- Please ensure the first contact within 7 working days once received.
(Once beyond 7 working days, we won't offer free exchange or free return service)
(Please keep a good contact during this period)
- All wigs except for cap construction and cap size can be freely exchanged
(In the event the customer made an error in choosing cap construction or cap size,
we may charge a $30 restocking and handling fee.)
- Custom wigs will be charged for the marking of this merchandise if they want to return this wig , please contact customer service for more details.
- We only provide one -time complimentary exchange service, a $30 restocking and handling fee will be charged for the second exchange.
- Clearance wigs are not eligible for return or exchange.
Please contact our RPGshow service representatives within 7 days of receipt of your wig via email.
Please indicate the reason or reasons you want to exchange or return your wig, please attach any applicable pictures.
Our customer service representatives will process your return/exchange request within 1-2 business days. (except for holidays and vacations) After the return/exchange request has been authorized, our customer service will send you a Return &Exchange address to send your unit to.
Please ship wig back to the address we provide you, please include the order number. You're also responsible for the return shipping charge, which is about $8-$12 for U.S. customers.
*We DO NOT accept the return packages without our Return Authorization.
*We DO NOT accept the return packages by freight collect.
For customers outside of the US, we suggest you ship your package by postal express, which will be a little cheaper than FedEx, Ups, DHL and etc.
Please do email us the tracking number to [email protected] after you have shipped your package.
Our customers can enjoy a one -time complimentary repair service for their unit within three months of purchase(except some man-made serious damage). If you wish to have your wig repaired after 3 months, you will be charged a fee based on the repair that needs to be done. Please contact our customer service team for more details.
Please contact our customer service before returning wigs because we need to make sure whether it can be repaired.
Most repairs take 36-40 business days
You are also responsible for the return shipping charge which is about $8-$12 for U.S. customers.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information (such as name; address; phone number; e-mail address; credit card number; gender; language preference; and merchandise category preferences) that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Changes to our policy
Online Policy Only