|Country||Order Total||Shipping fee|
|US, UK, Australia, Canada, Germany, France||Order less $100||$15|
|Order over $100||free shipping|
|Others||Order less $100||$50|
|Order over $100||$30|
Import duties, taxes and charges are not included in the item price or shipping charges. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country; we have no control over such charges and cannot determine what they may be. Customs policies vary from country to country, so you should contact your local customs office for further information regarding any taxes or duties for which you would be liable.
Here is the time frame when you can receive your order:
|Type||Straight type||Wavy and curly type||All of them|
|Order received||1-2 working days||1-2 working days||1-2 days|
(hairstyle and coloring included)
|1-2 working days||2-3 working days||45-48 days for customizing
(expedite order:30 days)
|Delivery time||2-3 working days|
|Total||4-7 working days||5-8 working days||48-53 working days|
Order Change & Cancellation Policy
- All order information can be freely changed within 48 hours once placing the order. Beyond this time, we will charge $15 for changing order information.
- A 5% handling and restocking fee will be charged if the change is made after this time period.
- All stock wigs can be freely cancelled before we ship out the parcel.
- A 10% handling fee will be deducted off the total for the cancellation of custom wigs.
Return & Exchange Policy
The goal at RPG Show is creating high-quality full lace human wigs. We understand that sometimes a wig may not be suitable for a customer, or a mistake is made while ordering, which is why we provide a comprehensive and fair exchange and return policy.
Below are the details:
We are more than happy to accommodate exchanges and returns of lace wigs
that have not been cut, tampered or altered. Since human hair wigs are a hygienic hair product. We take matters of hygiene and public safety seriously, due to this we do not allow used items to be returned for the safety of all of our clients.
- Please ensure the first contact within 7 working days once received.
(Once beyond 7 working days, we won't offer free exchange or free return service)
(Please keep a good contact during this period)
- All wigs except for cap construction can be freely exchanged
(In the event the customer made an error in choosing cap construction, we may charge a $30 restocking and handling fee.)
- Custom wigs will be charged for the marking of this merchandise if they want to return this wig , please contact customer service for more details.
- We only provide one -time complimentary exchange service, a 10% restocking and handling fee will be charged for the second exchange.
- Clearance wigs are not eligible for return or exchange.
Return & Exchange Process
Please contact our RPGshow service representatives within 7 days of receipt of your wig via email.
Please indicate the reason or reasons you want to exchange or return your wig, please attach any applicable pictures.
Our customer service representatives will process your return/exchange request within 1-2 business days. (except for holidays and vacations)
After the return/exchange request has been authorized, our customer service will send you a Return &Exchange address to send your unit to.
Please ship wig back to the address we provide you, please include the order number. You're also responsible for the return shipping charge, which is about $8-$12 for U.S. customers.
*We DO NOT accept the return packages without our Return Authorization.
*We DO NOT accept the return packages by freight collect.
For customers outside of the US, we suggest you ship your package by postal express, which will be a little cheaper than FedEx, Ups, DHL and etc.
Please do email us the tracking number to [email protected] after you have shipped your package.
Our customers can enjoy a one -time complimentary repair service for their unit within three months of purchase. If you wish to have your wig repaired after 3 months, you will be charged a fee based on the repair that needs to be done. Please contact our customer service team for more details.
Please contact our customer service before returning wigs because we need to make sure whether it can be repaired.
Most repairs take 36-40 business days
You are also responsible for the return shipping charge which is about $8-$12 for U.S. customers.