Event FAQ

How do I purchase a ticket?
To purchase a ticket, you can visit this link and scroll to the section labeled "Book Reservations." From there you can select a date, time, and click the "Reserve Now" button

Are walk-ins allowed?
Tickets are available on a limited basis. Therefore, it is best to reserve your ticket ahead of time to ensure a spot. Walk-ins, who would like to buy tickets at the event, may do so if they are still available. However, people with pre-purchased tickets will be given priority.

Can I bring any guests or children?
Only guests with tickets will be allowed entrance. Please do not bring any extra guests or children.

Are the tickets refundable?
Tickets are refundable up until 48 hours before the event start date on October 20th, 10am. If you would like to change or cancel your ticket, please contact [email protected] as soon as possible.

What are the VIP tickets?
VIP ticket holders are entitled to a VIP shopping experience that includes personalized, one on one consultation services with our master hair stylists. In addition, VIP ticket holders will receive a $100 coupon to go towards the purchase of your wig. In the interest of safety and hygiene, please do not bring used wigs to the venue for a wig application. Only wigs purchased at the boutique or pre-purchased online at RPGShow.comcan be used for your wig application.

What services are included in the wig application?
The wig application will include the application of the wig in addition to basic styling, cutting, and layering of the wig to give you a more personalized wig application. In addition, you can request a glue or glueless application.All VIP ticket holders will be contacted before the event to find out their preferences.

Preparing for the wig application.
If you are to receive a wig application at the event, please come prepared with clean hair that is braided down.

If I purchase a VIP ticket and decide not to purchase a wig, what will happen to my coupon?
For VIP tickets, you are entitled to receive a wig application for your purchased unit. If you decide not to purchase a wig at the event, you can save the $100 coupon and use it on the RPG Show website at a later time.

If I buy a shopping experience ticket, can I upgrade at the event?
VIP tickets are limited so it is possible there will not be an open appointment time for upgrades, however if there is still space, yes you will be able to upgrade your ticket. However, priority will be given to those who have pre-purchased their ticket.

Do I get to pick my stylist before the event?
Ticket holderswill not be allowed to pre-choose a particular stylist before the event as stylists will be assigned to clients at random by RPG staff. All of the master stylists at the event are highly trained and experienced professionals so rest assured you are in great hands!

Can my VIP $100 coupon be used on MyFirstWig units?
Yes, the $100 coupon can be use on any wig purchased at the shop, including the MyFirstWig units.

Can I pre-purchase my wig online using the $100 coupon?
Only wigs on RPG Show.com are available for pre-purchase before the event. The units ordered with your $100 coupon wig would be mailed to you and you would need to make sure to bring the wig with you if you wish to have it applied by our master stylist. Although only RPG Show wigs are available for pre-purchase online, at the event, you can use your $100 coupon on any wigs, including My First Wig units. If you wish to inquire further about buying your unit online, instead of in-store, please contact [email protected].

Whom do I contact if I have any questions about my ticket?
You can contact [email protected] if you have any general questions or concerns about this event.

What payment methods are accepted at the event?
Debit, credit, and cash will be accepted at the event.