Return & exchange process
Please contact our RPGshow service representatives within 14 days of receipt of your wig.
Please indicate the reason or reasons you want to exchange or return your wig and please attach any applicable pictures.
Our customer service representatives will process your return/exchange request within 1-2 business days. (except for holidays and vacations) After the return/exchange request has been authorized, our customer service will send you a Return &Exchange address for you to send your unit to.
Please ship wig back to the address we provide you, please include the order number. You're also responsible for the return shipping charge, which is about $8-$12 for U.S. customers.
*We DO NOT accept the return packages without our Return Authorization.
*We DO NOT accept the return packages by freight collect.
For customers outside of the US, we suggest you ship your package by postal express, which will be a little cheaper than FedEx, Ups, DHL and etc.
Please email us the tracking number to servic[email protected] after you have shipped your package.