Return & exchange process

Step 1
Please contact our RPGshow service representatives within 14 days of receipt of your wig.
Email:[email protected]
Please indicate the reason or reasons you want to exchange or return your wig and please attach any applicable pictures.

Step 2
Our customer service representatives will process your return/exchange request within 1-2 business days. (except for holidays and vacations) After the return/exchange request has been authorized, our customer service will send you a Return &Exchange address for you to send your unit to.

Step 3
Please ship wig back to the address we provide you, please include the order number. You're also responsible for the return shipping charge, which is about $8-$12 for U.S. customers.
*We DO NOT accept the return packages without our Return Authorization.
*We DO NOT accept the return packages by freight collect.
For customers outside of the US, we suggest you ship your package by postal express, which will be a little cheaper than FedEx, Ups, DHL and etc.
Please email us the tracking number to [email protected] after you have shipped your package.