The goal at RPG Show is creating high-quality full lace human wigs. We understand that sometimes a wig may not be suitable for a customer, or a mistake is made while ordering, which is why we provide a comprehensive and fair exchange and return policy.
Below are the details:
We are more than happy to accommodate exchanges and returns of lace wigs
that have not been cut, tampered or altered. Since human hair wigs are a hygienic hair product. We take matters of hygiene and public safety seriously, due to this we do not allow used items to be returned for the safety of all of our clients.
- Please ensure the first contact within 7 working days once received.
(Once beyond 3 months, we won't offer the exchange or return service)
(Please keep a good contact during this period)
- All wigs except for cap construction can be freely exchanged
(In the event the customer made an error in choosing cap construction, we may charge a $30 restocking and handling fee.)
- Custom wigs will be charged for the marking of this merchandise if they want to return this wig , please contact customer service for more details.
- We only provide one -time complimentary exchange service, a 10% restocking and handling fee will be charged for the second exchange.
- Clearance wigs are not eligible for return or exchange.
Return & Exchange Process
Please contact our RPGshow service representatives within 7 days of receipt of your wig via email.
Please indicate the reason or reasons you want to exchange or return your wig, please attach any applicable pictures.
Our customer service representatives will process your return/exchange request within 1-2 business days. (except for holidays and vacations)
After the return/exchange request has been authorized, our customer service will send you a Return &Exchange address to send your unit to.
Please ship wig back to the address we provide you, please include the order number. You're also responsible for the return shipping charge, which is about $8-$12 for U.S. customers.
*We DO NOT accept the return packages without our Return Authorization.
*We DO NOT accept the return packages by freight collect.
For customers outside of the US, we suggest you ship your package by postal express, which will be a little cheaper than FedEx, Ups, DHL and etc.
Please do email us the tracking number to email@example.com after you have shipped your package.