RETURN POLICY
At RPGSHOW, we understand the significance of your shopping experience in finding the perfect wig.Our commitment is to ensure that every customer feels confident and satisfied with their purchase.Should you have any questions or concerns, please do not hesitate to CONTACT US
Order change & cancellation
Stock Order
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All stock orders can be freely modified or canceled within 48 hours of being placed;
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After this time, a 10% handling fee will be applied.
Custom Orders
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All custom orders can be freely modified or canceled within 48 hours of being placed.
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A 10% handling fee will be deducted from the total for changes or cancellations of custom wigs made after 48 hours.
Return & exchange
At RPGSHOW, our goal is to create high-quality human hair lace wigs. We understand that a wig may not always suit a customer or that mistakes can happen during ordering. That’s why we offer a comprehensive and fair exchange and return policy.
Return & exchange process
Step 1
Contact Customer Care
Please email[email protected]with your order number, reason for return, and item pictures.
Step 2
Receive Return Address
Our team will address your return/exchange request within 1-2 business days (excluding holidays and vacations). Upon approval, you will receive the Return & Exchange address.
Step 3
Process Refund or Exchange
After shipping your package, email the tracking number to[email protected]. Refunds or exchanges will be processed within 2 business days post-receiving and inspecting the item(s).
Refund Method
Refunds will be issued back to your original payment account within 1-3 business days. Please note that it may take some time for the refund to reflect in your account, depending on your payment provider.
Return & Exchange Notice
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To initiate a return or exchange, the product must be in its original - uncut and unaltered condition, with the original packaging intact. Please note that we do not accept returns of used items due to hygiene and public safety concerns.
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Unused items can be replaced or returned within 30 days of receipt without any handling fees. In the case of a second or subsequent refund for the same order(e.g.canceling or returning a replacement in production or post-delivery), a restocking and handling fee of $30 will be charged each time.
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When initiating the return, kindly note that customers bear the shipping costs for returning the item .
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All wigs except for cap construction and cap size can be freely exchanged. In the event of an error in choosing cap construction or size, a $30 restocking and handling fee may be charged.
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Custom wigs will be charged for the marking of this merchandise if they want to return this wig , please contact customer service ( [email protected]) for more details.
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Clearance wigs are not eligible for return or exchange.
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To avoid impacting your personal credit rating and reducing the risk of being automatically added to the blacklist by the system, please follow the guidelines below:
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Avoid making multiple consecutive returns.
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Refrain from requesting multiple consecutive exchanges.
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Try not to cancel orders repeatedly in succession.
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Do not cut the lace of the item and then return it.